Office 2016 For Mac Not Activating

Activate Office 2016 on your Mac 1. Click on the Launchpad icon in the Dock to display all of the apps on your Mac. Office 2016 include applications such as Word, Excel, PowerPoint, and Outlook. They’re available as a one-time purchase for use on a single PC. Microsoft 365 plans include premium versions of these applications plus other services that are enabled over the Internet, including online storage with OneDrive and Skype minutes for home use. On the Sign in to Activate Office screen, users should select Sign In, and then enter their email address and password. After they sign in, users may see an alert asking for permission to access the Microsoft identity stored in their keychain. They should select Allow or Always Allow to continue. While you can deploy Office for Mac for your users, your users need to sign in and activate Office for Mac for.

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

When you try to activate or sign in to any of the Microsoft Office 2016 applications after you install the version 15.33 update, you receive a blank authentication screen. Additionally, you may see any of the following symptoms.

Activating

Symptom 1

The following issues occur in the Unified Logging Service (ULS) log:

  • The server has redirected to a non-https URL.
  • Errors occur in Azure Active Directory Authentication Library (ADAL) authentication.

To locate the ULS log, open Finder and browse to the following path:

~/Library/Containers/com.microsoft.<Application>/Data/Library/Caches/Microsoft/uls/com.microsoft.<Application>/logs

Activating Office 2016 Cmd

Note <Application> represents the name of the application that you are troubleshooting.

Symptom 2

You notice that in an HTTP trace, the server response includes multiple WWW-Authenticate headers, such as the following:

WWW-Authenticate: Negotiate

WWW-Authenticate: NTLM

Cause

The symptoms occur for the following corresponding reasons:

Cause for symptom 1

Starting from Office 2016 for Mac version 15.33, unsecured endpoint traffic is blocked in authentication flows.

Cause for symptom 2

2016

Starting from Office 2016 for Mac version 15.33, the authentication method no longer selects NTLM authentication when multiple WWW-Authenticate headers are present in the response. The issue occurs when the selected authentication method is unsuccessful.

Resolution

Activating Office 2016 Without Key

Resolution for symptom 1

Configure all authentication endpoints to use the Secure Sockets Layer (SSL) protocol.

Resolution for symptom 2

Install the September 2017 update for Office 2016 for Mac version 15.38.

More Information

Office 2016 key not activating

More information for symptom 1

Microsoft Office 2016 Mac Not Activating

The resolution applies when you use Microsoft Active Directory Federation Services or non-Microsoft federation solutions.